Terms of service
Pricing Policy
All our prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax). Product prices are dynamically updated by our in-house system when they occur.
Prices may change between when you place your order and when the product becomes available. Excaliburtools.com.au will try to absorb any such differences whenever possible. If this is not economically feasible you will be contacted prior to despatch of the goods.
Returns Policy
The customer acknowledges that they have relied on their own skill and judgement in selection and purchase of the goods.
Excaliburtools.com.au warranty is only to the original owner and is in addition to all other rights and remedies conferred to consumers under the Trade Practices Act and similar/relevant laws of the state of New South Wales and the Commonwealth of Australia.
Excaliburtools.com.au warrants that if any defects occur as a result of reasonable and normal use, during a period of two years from the date of purchase by the original owner, the goods will be repaired or replaced free of charge, at the sole discretion of Excaliburtools.com.au. This warranty does not apply to batteries or to fair wear and tear.
A refund request can only be considered if the items purchased do not meet their implied conditions as follows:
Be fit for purpose - they must do the job that their description claims.
Be of merchantable (saleable) quality - a level of performance and quality that would be reasonably expected considering the price and description of the product.
Be free of defects that would normally mean that they should not have been sold - for example they should at least operate/work.
Match the description provided.
Any return requires a Return Authorisation Number (RAN) and return freight to Excaliburtools.com.au is at the cost of the customer. Excaliburtools.com.au will not accept responsibility for items returned without our Return Authorisation.
For allocation of a RAN please follow this link to the Return Authorisation Form. Submit the completed form to Excaliburtools.com.au electronically, or by e-mail, fax or by normal post. In the event that none of these methods is successful, please telephone our office during normal business hours for a RAN.
Delivery and Freight Policy
Please allow up to 10 working days for delivery to your address. Delivery will normally fall well within this time. However we cannot and do NOT guarantee to deliver in this time. Please contact us directly if you need an item urgently.
If you selected TNT for freight all goods will be sent via TNT Road Express or TNT Overnight First Class, depending on your location. Your goods are automatically insured by Excalibur Tools Pty Ltd.
Goods will ONLY be delivered between 9am - 5pm Monday to Friday (except public holidays).
ALL DELIVERIES MUST BE SIGNED FOR. Please ensure that you or your agent is at the delivery address to sign for your order. TNT cannot leave goods without a signature, thus a business delivery address would probably be the best.
NOTE:Delivery by TNT can only be completed in normal business hours and on receipt of a signature for the goods. A failed delivery attempt due to "no person to sign" will incur a delay and a further charge of $16.50 (incl GST).
EXPRESS POST BAG FREIGHT CONDITIONS
If you select Express Post Bags for delivery YOU MUST fax a SIGNED copy of your order to Excalibur Tools before we will ship the goods. Goods will not be shipped without a signed order.
You can order today and be flying tomorrow with our overnight delivery service. Australia Post Express post for items is overnight only to Australian capital cities and major regional centre's.
We can't guarantee overnight delivery to rural locations, depending on your location, Express post shipping usually takes 2-4 days to arrive at locations outside capital cities. If you're outside a capital city and want your product shipped the fasted way possible, select this method.
Excaliburtools.com.au only ships within Australia, to residents of Australia. We do not ship overseas.
If you select Express Post Bags for delivery YOU MUST fax a SIGNED copy of your order to Excalibur Tools before we will ship the goods. Goods will not be shipped without a signed order.
You can order today and be flying tomorrow with our overnight delivery service. Australia Post Express post for items is overnight only to Australian capital cities and major regional center's.
We can't guarantee overnight delivery to rural locations, depending on your location, Express post shipping usually takes 2-4 days to arrive at locations outside capital cities. If you're outside a capital city and want your product shipped the fasted way possible, select this method.
Excaliburtools.com only ships within Australia, to residents of Australia. We do not ship overseas.